2 Advice Note: The Annual Work Programme may be prepared in conjunction with the Annual Work Programme prepared in accordance with the consent requirements applying to other mines in the Waihi area. Company Liaison Officer C3 At least 20 working days prior to the exercise of this consent, the Consent Holder shall appoint a person (the “Company Liaison Officer”) to liaise between the Consent Holder, the community and the Councils. The appointment of the Company Liaison Officer shall be subject to the approval of the Councils. C4 The Company Liaison Officer shall have sufficient delegated authority to be able to deal immediately with complaints received and shall be required to investigate those complaints as soon as possible after receipt. The Company Liaison Officer shall be appointed for the duration of the mining activities associated with this consent. C5 The name of the Company Liaison Officer, together with the phone number and email address they can be contacted at, shall be publicly notified on the Consent Holder’s website prior to the exercise of this consent and shall remain on the website for the duration of mining activities authorised by this consent. Complaints Procedure C6 The Consent Holder shall maintain and keep a complaints register for any complaints received from any member of the community in relation to activities authorised by these consents. As a minimum, the register shall record, where this information is available, the following: a. The date, time, and details of the incident that has resulted in a complaint; b. The location of the complainant when the incident was detected; c. The possible cause of the incident; d. Any corrective action taken by the Consent Holder in response to the complaint, including timing of that corrective action; and e. Communication with the complainant in response to the complaint. C7 The complaints register shall be made available to the Hauraki District Council and the Waikato Regional Council (as is appropriate) on
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